Charchaki ("we", "us", or "our") operates the website charchaki.com and provides cab booking services. This Privacy Policy explains how we collect, use, share, and protect information when you use our website or contact us for bookings.
By using our website or submitting a booking enquiry, you agree to the practices described in this policy.
1. Information We Collect
We collect the following personal information when you book a cab or contact us:
- Name — to address you and prepare your booking
- Phone number — to confirm your booking and coordinate pickup
- Email address — if voluntarily provided, for booking confirmations
- Pickup & drop location — to plan your route and assign a driver
- Travel date & vehicle preference — to confirm availability and provide a quote
- Trip type & special requests — to customise your ride experience
We also collect non-personal information automatically, such as browser type, device, pages visited, and time spent on site, to improve our website performance.
2. How We Use Your Information
- To process your cab booking and send a confirmation
- To communicate about your ride via WhatsApp or phone call
- To respond to enquiries and provide quotes
- To improve our services based on usage patterns
- To send important updates about your booking (changes, driver details)
We do not use your personal data for unsolicited marketing unless you have explicitly opted in.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. Your information may be shared only with:
- Assigned driver — your name and pickup location are shared with the driver handling your booking
- Service partners — where a booking involves a third-party vehicle or driver network, minimum necessary details are shared
- Legal authorities — if required by law, court order, or to protect the safety of our customers
4. WhatsApp Communication
When you submit a booking enquiry via our website, your details are sent as a pre-filled WhatsApp message to our team at +91 97979 77701. By clicking "Get Free Quote on WhatsApp", you consent to being contacted via WhatsApp for booking-related communication.
5. Data Retention
We retain booking information for a period of 12 months to handle any disputes or follow-up requests. You may request deletion of your data at any time by contacting us.
6. Cookies
Our website uses minimal cookies necessary for functionality (e.g., session state). We do not use tracking or advertising cookies. You can disable cookies in your browser settings without affecting core website functionality.
7. Data Security
We take reasonable measures to protect your information from unauthorised access, loss, or misuse. All communication with our team is conducted over encrypted channels (WhatsApp, HTTPS). However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us immediately.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent for communications at any time
To exercise any of these rights, contact us at charchaki.rentals@gmail.com or WhatsApp +91 97979 77701.
10. Third-Party Links
Our website may contain links to external websites (e.g., Google Maps, WhatsApp). We are not responsible for the privacy practices of those sites and recommend reviewing their respective privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: charchaki.rentals@gmail.com
- Phone / WhatsApp: +91 97979 77701
- Address: Pimpri-Chinchwad, Pune, Maharashtra 411018, India